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DATASAFE™ FAQs

HOW ARE MY BACKUPS DONE? IS IT FAST?

After completing a first-time backup, DATASAFE™ implements a very efficient algorithm whereby only changed data is transferred with every automatic backup operation.
If only one part of a large file or database is modified, only that modified part is transmitted and updated on the DATASAFE™ SERVERS. The system can be easily used over your ADSL, Cable or even Dialup connection without affecting its usability and using only local bandwidth (ISP download limits are not affected).

As an example based on current data transfer rates, more than 2GB of changed data (in a total data set that can be for example ten times the size) can be uploaded in one night, which is a great deal for a day’s work! In fact, most daily backups complete within 15-30 minutes. Click here for an indication of typical file upload times.



MY DATA IS HIGHLY CONFIDENTIAL! WHERE DOES IT GO?

By opening a secure tunnel through the internet, your data is transferred to one of the DATASAFE™ SERVERS for safekeeping. The servers are located within highly secure and internationally accredited data centres of the highest standards. All servers are automatically mirrored to secondary sites. Upon request, subscribed clients may be informed of the exact location of the servers holding their data.


CAN MY DATA BE VIEWED BY ANYONE ELSE?


Your data is encrypted to financial transaction grade format during transmission, such that it would be meaningless to anyone intercepting the data during transmission. Once on the servers, the data cannot be accessed by anyone except yourself, not even the data centre staff.

You may also opt to have your files further encrypted and compressed locally before transmission. This is done using AES encryption, which is also used by the US government for classified information. Without a decryption key known only to you or your company, it is impossible to decipher the files stored on the DATASAFE™ Servers


DISASTER STRUCK AND I NEED MY DATA BACK! WHAT DO I DO?

  • Option 1 - Lost or corrupted files may be downloaded to your PC from the DATASAFE™ WEB PORTAL.
  • Option 2 - An entire backup may be restored to your PC through the DATASAFE™ APPLICATION. The data is restored rapidly since it is a local download connection. You may typically re-download 20GB of your data within a few hours.
  • Option 3 - In cases of severe data loss, your company may authorise PRISMA to physically access and retrieve your data from the data centres. We will visit your premises with your lost data within hours from the data loss event and assist you in the decryption and restoration process.
    Even in the extreme cases that the event causing the data loss also causes your premises to be no longer usable, the data can be restored at an alternate site of your choice, so that you can be back in business in no time..
Prisma Enterprises
189/1 The Strand
Gzira GZR1024, Malta
Tel: (+356) 2132 3461
Fax: (+356) 2132 0744

Data Protection | Copyright Prisma Technology 2006 |