| November 1, 2007
As from the end of October 2007, Prisma will be
enforcing a new schedule for deleted items for
the DATASAFE™ service.
As you may be aware if you are a subscriber, files
that are deleted locally within your backed up folders are transferred
to a "Deleted" folder on the DATASAFE™ Servers upon
the next backup procedure.
There is one "Deleted" folder per module,
which contains all deleted items for all the target folders in that
module. Unless done so manually by the subscriber from the Web Portal,
these folders were only emptied once they reached a 1GB limit, following
a 4-day grace period.
Due to increasing loads and the ever growing number
of deleted items which sometimes accumulate over several months,
the Deleted Items folders for each module will now be purged
on the last day of each month at midnight.
Due to the standard 96-Hour Rollback facility on
all accounts, the deleted items may still be retrieved 96
hours after the purge, following which they are deleted
permanently.
In other words, there may be three scenarios
when you delete a file accidentally: (note that on network
drives, shared folders, file servers etc. you will not have the
extra protection of a recycle bin).
Scenario 1) If you realise relatively quickly that the file(s)
has been deleted by accident, you may simply log in to the DATASAFE™
Web Portal and re-download the file.
Scenario 2) If a DATASAFE™ backup takes place before
you realise that the file(s) are gone, DATASAFE™ will also remove
the file from your main backup set, but you may still retrieve the
file(s) by logging in to the Web Portal and clicking on the module
in question, where you will find the file in the "Deleted"
folder.
Scenario 3) One or more files are accidentally deleted on
the last day of the month, and a DATASAFE™ backup takes place
(so that the file is now in the "Deleted" folder). That
night, the scheduled purge is carried out, so that your "Deleted"
folder is emptied before you notice that the file is missing.
In this case, your old deleted items will still be retrievable from
the 96-Hour Rollback Servers upon request to Prisma, by sending
an email to Customer Care on ccare@prisma.com.mt. After 96 hours,
old deleted items will be permanently purged from all servers and
it will not be possible to retrieve them.
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